Gymkhana Returns Policy | Refunds & Exchanges in Pakistan
Our Commitment to Quality
At Gymkhana, we take great pride in our Sialkot manufacturing and our 3-stage quality control. We stand behind every item we sell. We want you to be 100% satisfied with your purchase. If you are not, we are here to help.
7-Day Return & Exchange Policy
You have 7 days from the date you receive your order to request a return or exchange.
Conditions for Return & Exchange
To be eligible for a return or exchange, your item must be:
- Unworn
- Unwashed
- In its original condition and packaging
- With all tags and labels still attached
How to Start a Return
Please contact our customer support team through our Contact Us page or via WhatsApp with your Order Number and a clear reason for the return.
If We Made a Mistake (Faulty, Damaged, or Incorrect Item)
If you received a product with a manufacturing defect, or if we sent you an item different from what you ordered, we take full responsibility.
- We will provide you with a full refund or a free exchange for the correct item.
- We will also cover all return shipping costs. Our team will arrange for a pickup from your location or refund you for the shipping charges.
If You Changed Your Mind (Wrong Size or Not Liked)
If you ordered the wrong size, or if you are not satisfied with the design, you are welcome to return or exchange the item, provided it meets the conditions listed above.
- In this case, the customer is responsible for the return shipping cost to our Sialkot warehouse.
- Our support team will provide you with the full return address after you contact us.
Gymkhana Returns Policy | Refunds & Exchanges in Pakistan – Refunds
Once we receive your return at our warehouse and inspect its condition, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed. We will refund the full product amount.
- Shipping charges are non-refundable.
Exchanges
- For Wrong Size/Change of Mind: Once we receive and inspect your returned item, we will process your new order.
- For Faulty Items: We will dispatch your replacement item as soon as we verify the defect.
Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
- Custom Orders (items made specifically for you or your team)
- Items on “Final Sale” or “Clearance”
- Gift cards