Welcome to the official Gymkhana Help Centre. This is your dedicated resource for all questions related to your order, our products, and our policies.
We’ve organized all information into clear categories to help you find what you need fast. From our Sialkot-made sublimated polos to our nationwide shipping, you’ll find your answers below.
If you still can’t find your answer, please don’t hesitate to Contact Us.
Category: Printing & Product Technology
Q1: What is All Over Print (AOP) Sublimation?
A: Sublimation is a premium printing process where special dyes are turned into a gas using heat and are then fused directly into the fibers of the fabric. The design becomes a permanent part of the material, not just a layer on top. “All Over Print” (AOP) means the design covers the entire garment, from seam to seam, for a bold, seamless look.
Q2: Will my sublimated polo or t-shirt fade, crack, or peel?
A: Absolutely not. Because the dye is permanently fused into the fabric, the design will never crack, peel, or fade, no matter how many times you wash it. The colors will remain vibrant for the life of the garment.
Q3: What is DTF (Direct-to-Film) printing?
A: DTF (Direct-to-Film) is a modern printing method where a design is printed onto a special film and then transferred onto a garment using heat and adhesive. It’s known for its vibrant colors, soft feel, and ability to be applied to various fabric types, including cotton (which sublimation cannot be used on).
Q4: What is the Lycra Mesh fabric you use for polos?
A: Our Lycra Mesh is a high-performance polyester fabric. The “mesh” structure makes it incredibly light and breathable, while the “Lycra” (a brand of spandex) component adds a 4-way stretch. This means the fabric moves with your body, offers maximum comfort, and doesn’t restrict you.
Q5: Why is this Lycra Mesh fabric superior to regular cotton polos? A: This fabric is superior for active and casual wear for three key reasons:
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Moisture-Wicking: It pulls sweat away from your skin to the fabric’s surface, where it evaporates, keeping you cool and dry. Cotton does the opposite; it absorbs sweat and stays wet.
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Breathability: The mesh weave allows for maximum airflow, making it perfect for Pakistani weather.
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Durability: It holds its shape, doesn’t shrink, and is the perfect canvas for our permanent sublimation prints, which would not be possible on cotton.
Category: Shipping & Delivery
Q6: How long does delivery take in Pakistan?
A: We process and dispatch all orders from our Sialkot warehouse.
- Major Cities (Lahore, Karachi, Islamabad, etc.): You can typically expect delivery within 2-3 working days.
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Other Cities & Remote Areas: Delivery may take 3-5 working days. You will receive a tracking number via email/SMS as soon as your order is shipped.
Q7: What are the shipping charges?
A: We offer a flat-rate shipping fee of Rs. 200 on all orders across Pakistan. We are happy to offer FREE SHIPPING on all orders with a total value over Rs. 5000.
Category: Returns & Exchanges
Q8: What is your return policy?
A: We offer a 7-day return and exchange policy. We want you to be 100% satisfied with your purchase.
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Wrong Size / Change of Mind: If you ordered the wrong size or simply don’t like the design, you can return or exchange your item within 7 days of delivery. The product must be unworn, unwashed, and in its original packaging with all tags attached.
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Faulty / Incorrect Item: If you receive a product with a manufacturing defect, or if we sent you the wrong item, we take full responsibility. We will provide a full refund or exchange, including all shipping costs.
Q9: How do I start a return or exchange?
A: It’s simple. Please contact our customer support team via our Contact Us page or WhatsApp us with your Order Number and the reason for the return.
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For a faulty or incorrect item, our team will verify the issue and arrange for a pickup or refund your return shipping costs.
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For returns due to wrong size or change of mind, our team will provide you with the return address for our Sialkot warehouse. In this case, the customer is responsible for the return shipping cost.
Category: Customization & New Designs
Q10: Can I get a custom design made for me, my team, or my company?
A: Yes, absolutely! We are based in Sialkot, the hub of sports manufacturing, and custom orders are our specialty.
Because this custom work involves dedicated design time and a unique production setup, all custom orders require full payment upfront. This service starts at a 25% fee added to the base price of the garments.
This process allows us to create truly unique, all over print sublimated designs for your sports team, corporate event, or club. For a detailed quote and to start your project, please visit our “Custom Orders” page or contact us directly with your requirements.